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FAQ

Where are you based? We are located in Kuala Lumpur, Malaysia, where all of our production takes place. Some of our partner artists, however, live and work outside of Malaysia.

What is the processing time once I place an order? All orders are processed within 48 to 72 hours dependent if the order takes place on a Friday/Saturday. In some instances we may take longer, however we will send you a message if there is a delay or if we need additional information.

The product I want is out of stock? While we do our best to keep inventories at levels where we have enough to meet current demands, at times we may run out and the item will be temporarily unavailable. If this happens to an item you seek, please send us an email inquiring when we expect to have stock again.

From time to time we may choose to discontinue and item, and once we run out of stock the item will be delisted from our site altogether.

What type of mail service do you use? We ship all items registered international mail/small packet/parcel through either Quantium Solutions (a division of Singapore Post) or  POS Malyasia (Malaysia Post). For domestic Malaysian order we ship using PosLaju. In the future we may utilise third-party shipping/fulfillment service providers located at various strategic points around the world.

How long does it take to receive my order? We ship all orders by way of registered mail using Quantium Solutions (Singapore Post) or Malaysia Post. Depending on your location most orders take up to 10 - 12 working days, however, this can be longer and sometimes can be up to 30 days depending on the efficiency of your country's particular postal system. Other factors may delay delivery such as weather, customs inspection, wrong address etc.

What if I want it faster? Please email us directly at tigaartistry@gmail.com with your request and we can give you a quote for expedited delivery.

Any extra taxes or fees? All displayed prices include the Malaysian 6% GST tax. Additionally, we DO NOT add any additional surcharges or other fees for transaction costs associated with our use of Paypal as our payments processor.

For more information on shipping and delivery, please click here.

I am a retailer and would like a few samples? We are happy to send out some samples to prospective retailers/distributors etc., however, we will need to first verify that your company is a business fit for us. Please email us directly to tigaartistry@gmail.comwith your contact details and company name/website.

Do you have a media kit? We are always interested in garnering some additional coverage from bloggers, newspaper, and other media. Please email tigaartistry@gmail.com with your contact info and needs.

Do you do custom work? We will consider all requests for custom/OEM orders as long as they are within the limits of our abilities and can meet our high quality expectations. Please email tigaartistry@gmail.com for more information.

Are you seeking new designers to work with? We are absolutely keen on working with new or established artists who wish to expand their reach with their work. Our initial focus is  on artists who currently live in or are from southeast Asia, primarily the countries which make up the ASEAN nations, however, we are always willing to consider other artists from different parts of the world who have interesting work. Please email tigaartistry@gmail.com to get a conversation going.

What, no t-shirts? Ok, we like t-shirts and own many ourselves, but we feel that t-shirts and other similar items such as coffee mugs, phone cases etc. are plentiful in the market with many websites that cater to these type of products. However, we may in the future add some fashion items to our product mix. If you do have a product idea that you feel would be a good fit for us, please drop us a line at tigaartistry@gmail.com.

Will your artists undertake commission projects? Yes, however, each artist has their own time constraints due to their prevailing schedules and will consider projects once more information is known. For additional information, please send us an email to tigaartistry@gmail.com stating the artist(s) you are interested in working with.