Terms and Conditions

These Terms and Conditions apply to the use of this website and by agreeing to order a product you are legally bound by these Terms and Conditions as they contain important information about the ordering, processing, fulfillment and delivery of goods, including limitations of liability.

If you do not understand these Terms and Conditions or if you have any questions please email tigaartistry@gmail.com and a representative will be happy to help you.

Disclaimer and Liability

Every effort has been made to ensure the information on the Website is correct, however,  Tiga Artistry makes no warranty as to the accuracy, comprehensiveness or correctness of any products on the Website, and provides all products on an “as is” basis.

Tiga Artistry Sdn. Bhd., including our directors, partners, officers, employees, agents, contractors, and other third parties associated with running this Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you and any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.


In these Terms and Conditions "We", "Our" or "Us" means Tiga Artistry; and "You" or "Your" means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website.

By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.

The Agreement together with your order constitutes the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.

If you breach these Terms and Conditions, Tiga Artistry reserves the right to suspend or terminate your account at any time without prior written notice to you. If your account is suspended or terminated, you will not be able to access this Website for any reason.

Legal capacity

If You are under the age of eighteen (17) years you cannot place orders with Tiga Artistry. By accepting this Agreement, you acknowledge that You are over the age of seventeen (17) years.

Website Use

The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.

You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You.

You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of this Website.


Tiga Artistry takes the security and confidentiality of your personal information and privacy very seriously and more information can be is provided in our separate Privacy Policy.

Personal Information

In order to make a purchase from this Website you have the option to create a personal Tiga Artistry account, otherwise you may purchase as “Guest”.

As an account holder you are required to provide Tiga Artistry with accurate and personal information as such provision of another person’s details will not be deemed acceptable. To help us in fraud prevention we may require proof of identification of the cardholder prior to releasing any products purchased at this Website.

Security of Your Account

If you create an account with Tiga Artistry you will be required to provide a password. You acknowledge that You are solely responsible for maintaining the security of your password. Each time you use the password, You will be deemed to be authorised to access and use the Website in a manner consistent with these Terms and Conditions. This means that You are responsible for any products purchased using your account details.

You must notify Tiga Artistry immediately if you believe someone has unauthorised access to your account by way of your password.

Credit Card Information & Payment

Currenty, Tiga Artistry only uses the Paypal payment system to accept online orders on our website tigaratistry.com. Customers who wish to use other payment methods such as VISA and Mastercard can still do so through Paypal using the Paypal website, a account with Paypal is not necessary, although you will be given an option by Paypal to set up an account with them to make future transactions easier. For information on Paypal and setting up an account please review their site at www.paypal.com

Any payment information collected for the purpose of payment of products at Tiga Artistry will be stored securely using a PCA DSS compliant solution.

Provision of payment information as payment for products purchased at Tiga Artistry constitutes an Agreement for your purchase of the selected products(s).

You may provide Your nominated credit card during the purchase process described on the Website only if you have a Paypal enabled account. You must not pay or attempt to pay using fraudulent, stolen or unauthorised credit card information.

If Your nominated payment method triggers our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until Your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.


All prices displayed on the tigaartistry.com Website are priced in US Dollars and are subject to change at any time without notice. All prices displayed on this Website are only valid at the time shown.

If your bank card is issued outside of the United States your card issuer will convert the US Dollar amount into the equivalent amount in Your local currency at the prevailing exchange rate at the time of the transaction. Tiga Artistry accepts no responsibility for the exchange rate charged to you by your bank or for any fees associated for the currency conversion.

All prices listed on the Website include Delivery Costs.

All purchases will be charged the prevailing Malaysian GST rate of 6% at the time of the order is placed, HOWEVER, this amount is included within the displayed price and no additional amount will be added at time of check out.

Product Specifications

Features and specifications of Products described or depicted on the Website are subject to change without notice.

All photos inclusive of colours of all Products displayed on the tigaartistry.com web site are best representations and may differ than the actual Product. This difference may be the result of a number of factors including lighting, photo quality, screen resolution and other factors. We make no claim that the pictures posted on this Website shall be exactly as shown on your own computer monitor.

All weights and dimensions of Products described in the Website are a close approximation although we make a best faith effort to be as accurate as possible.


You may place an Order by following the instructions on the Website.

Orders will be deemed to have been received by Tiga Artistry at the time Tiga Artistry sends an Order confirmation to Your nominated e-mail address. Payment for Orders will be processed immediately upon confirmation of Your Order.

Tiga Artistry is an online business and will primarily communicate with Customers via e-mail. It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

Although we will attempt to notify you first, Tiga Artistry may cancel Your Order at any time prior to dispatch of the Products and reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, upon request by Us, you cannot provide acceptable proof of identity
  • The product(s) are no longer in stock, available or have been discontinued
  • If, for any reason, we do not believe we can successfully deliver the product(s)

In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.

Tiga Artistry does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.

Tiga Artistry shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control Tiga Artistry, and Tiga Artistry shall be entitled to a reasonable extension of time for the performance of such obligations.

Delivery and ownership of the goods

We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Tiga Artistry does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

The estimated time of dispatch listed on the Website is usually within 3 business days and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than 72 hours (3 days), Customers will be notified by e-mail via the e-mail address nominated in their Order.

Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

The couriers or postal services nominated by Tiga Artistry will deliver Products during as deemed by each country’s respective postal service, or in the event that a courier service is used the operating hours by the prevailing courier service.

Tiga Artistry is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the postal service or courier nominated by Tiga Artistry in relation to date and time of delivery. Tiga Artistry shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

Faulty or damaged goods

Tiga Artistry will replace damaged or faulty Products in accordance with the following conditions:

  • You must contact us within 10 business days of receipt of the goods.
  • You must provide us with pictures of the damaged parcel and respective items which can be sent to tigaartistry@gmail.com.
  • You will be responsible for the cost of the mailing/delivery fee which we will inform you based explicitly on the rate card provided from Malaysia Post or private courier company if so desired. Once we have received this fee we will ship the replacement item(s). You may keep the damaged items and we hope some use can come from them
  • If the item is faulty/wrong goods shipped etc. and deemed to be our fault, we shall replace the Products inclusive of the mailing/delivery fee.


We will refund a purchase for any reason if given written notice to us within 10 business days (2 weeks) of receipt of the Products based on the following conditions:

  • The Products must be returned to Tiga Artistry, and it is the Customer's responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost in transit.
  • The cost to return the Products are the sole responsibility of the Customer.
  • Other than in accordance with the 14 Day Money Back Guarantee, refunds are strictly limited to those available under clauses implied by statute under the consumer laws of Malaysia.
  • In order to facilitate a return under these Terms and Conditions, the Customer must first e-mail tigaartistry@gmail.com for instructions of where to return the Products.
  • The Customer must comply with all directions from staff to facilitate a return.
  • Returned Products must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
  • A refund will be initiated within 3 business days upon receipt and inspection of the returned Products.


Each Product sold on the tigaartistry.com website is not covered by any warranty expressed or implied. Nor is anything in these Terms and Conditions includes the application of statutory conditions, warranties and guarantees.


To the extent permitted by law:

  1. We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and
  2. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Intellectual Property

All Intellectual Property in any Material on the tigaartistryk.com website is the property of Tiga Artistry. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.

This website content is protected by Malaysian and International copyright and trademark laws.


Title and risk in the Tiga Artistry Products pass to the Customer on signing for delivery of the Products.

Palm Republik reserves the right to make changes to the tigaartistry.com Website and these Terms and Conditions without notice.

Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.

A failure or delay by Tiga Artistry to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by Tiga Artistry does not preclude its future ability to exercise that or any other power or right.

Insofar as they apply to the ordering, purchase, fulfilment and delivery of Tiga Artistry Products from tigaartistry.com, these Tiga Artistry Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of the State of Selangor, Malaysia and the parties submit to the jurisdiction of the courts in that State.

No Tiga Artistry employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Custom and Import Taxes

In respect of any Order, certain taxes may be levied by the destination country to which your Tiga Artistry Products will be delivered. You will be the importer of record for the purpose of customs and border processing. As the importer of the Tiga Artistry Products, you agree that you are liable to pay such taxes with respect to the Products to the relevant authority in addition to your payment to us under the General Terms and Conditions above. It is your responsibility to determine whether any such taxes apply in your destination country for delivery or the country from which the Products are shipped. You agree that Tiga Artistry is not liable to you with respect to any loss, damage, cost, expense or injury you incur as a result your obligation to pay taxes in a particular jurisdiction.